Complaint Process for Online MBA Students
Baylor University has been approved by the State of Texas to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. This agreement allows students from 49 participating states to file complaints with the State of Texas where Baylor is based, rather than their own state of residence. More information may be found at: http://www.thecb.state.tx.us/studentcomplaints.
The only state that does not participate in NC-SARA is California. If an online student from California has exhausted available institutional appeal, complaint, or grievance processes, a complaint may be submitted to the California Department of Consumer Affairs. More information may be found at: https://www.dca.ca.gov/consumers/complaints/oos_students.shtml.